Customer Engagement & Experimentation

Every channel measured. Every idea tested.

Your fractional marketing CTO. We instrument your site, store, email, ads, and support, so your team can test creative, channel, and offer, and see what each one adds to sales. It runs on the customer data platform you own, and every result makes that platform smarter. Your marketer gets the week back for marketing.

Example data. Five channels feed one customer ID, split at random between two variants. B converts 3.6% against 3.1% and is read again on renewals from the same customer tables.
Why A/B tests stall, from a 2025 survey of 402 marketers: too little traffic 51%, no time, tools or budget 47%, too long to set up and read 38%, privacy 37%, inconclusive 34%. 46% keep a testing strategy up to date. 36% of tests find a clear winner.
The problem

A/B testing is the gold standard. Few teams can run it.

Marketing is upstream of sales. It is expensive, and it hits above the line.

Most marketers say they test. Fewer than half keep a testing strategy up to date. The top blockers are too little traffic for a clear result, and too few people to set up, run, and read a test.

A test is only as good as the data under it: rich customer data, a tracking plan, and one data model across channels. Without them, your marketer spends the week wiring tools instead of marketing.

Channel effectiveness needs a technical view. Attribution can be measured or modeled, and the cost of each depends on your channels, your volume, and your data.

The funnel, visit, engage, lead or cart, buy, renew, with the system behind each step, and channel effectiveness measured, modeled, or tested, every result written back to the customer record.
What we build

The marketing system, on the platform you own

We start as your marketing CTO, with a DataMind Diagnostic. We map every way you interact with customers, find the gaps, and list the known unknowns: what you cannot measure today, and what not knowing costs you.

Then we build. Every page view, email, ad click, store visit, and support ticket lands in your cloud under one customer ID, from the Customer Analytics & Insights Platform.

The funnel is measured step by step, with the system behind each step named and checked. Tests read from the same tables, so a winner on the site is checked against renewals, not only clicks. Every exposure, click, and redemption is written back to the customer record.

The marketing system

Assess

01

The marketing CTO pass, as a Diagnostic: channels, tools, gaps, and the known unknowns, ranked by what they cost you.

Instrument

02

One tracking plan across site, store, email, ads, and support, landed in your cloud.

Funnel

03

Each step of the funnel measured, with the integration behind it named and checked.

Test

04

Creative, channel, offer, and discount tests, sized so the result means something, and read with your team.

Measure

05

Channel effectiveness, measured where touchpoints can be tracked, modeled or tested where they cannot.

Example data. One customer record gains geospatial, technographic, economic, and product usage data, which produces microsegments such as renters new to the ZIP code. The site, call center, or agent decides the offer in real time, and each offer is measured against a holdout: 4.8% converted against 3.9%.
Microsegmentation

The right offer, for the right few

"Small business" is too wide to act on. So is "age 25 to 34." A microsegment is narrow enough to earn its own offer: renters new to a ZIP code, shops still on an old point-of-sale system, customers about to leave.

We build them by adding data to the customer record. Geospatial: where customers live, work, and shop. Technographic: the devices and software they run. Economic: income bands and local conditions. And the usage data unique to your product. It all lands in your customer data platform, so the site, the call center, and the agent can decide in real time.

Then we test it. Every microsegment offer runs against a holdout, so you know which data paid for itself. The payoff is published: fast-growing companies drive 40% more of their revenue from personalization than slower ones (McKinsey, 2021), and retail personalization leaders grow revenue 10 points faster than laggards (BCG, 2024). 71% of consumers expect it, and 76% are frustrated when they do not get it (McKinsey).

We have done this on almost every project: retail banking, search advertising, competing with Google, and finding who voice spammers target.

Three phones with example wallet cards: a grocery card with 10 bonus points, a web card with a 15% bonus and a refer-a-friend link, and an event ticket in the wallet with a QR code to scan at the door.
The channel you own

A card in every customer's wallet

Email lists churn, and ad audiences belong to the platforms. A wallet card belongs to you and your customer. Our wallet platform puts your card in Apple Wallet, Google Wallet, or a web card. No app to install. Customers add it with one tap or a QR code.

The same platform runs loyalty and referral programs, online discount codes, event tickets, and notification campaigns. Messages can go out near your store or before an event, after your approval. The back of the card is the customer's account, with no app to download.

Every add, scan, redemption, and referral is written to your customer record. The card is a channel you own, a place to run tests, and a source of first-party data.

Proof

Where the big-company bench comes from

Twelve years at Microsoft, lead data scientist to the CSO and CFO. Grew Microsoft Word online and mobile 300% to more than 150M monthly active users in 18 months by pairing analytics and A/B experimentation.

At Bing, built the detection that kept click bots out of ad spend and metrics.

Databricks Certified Data Engineer Professional. MBA, Economics, Entrepreneurship and Technology. MS, Data Science.

We build it with our network of experts: senior engineers, data scientists, and security partners we have worked with for years, brought in when the work needs them.

Bring your funnel. Leave with the known unknowns.

In a free discovery session we walk your channels together, name the first test worth running, and show where a wallet card fits. Want the known unknowns on paper first? The DataMind Diagnostic maps your funnel and your channels, for a fixed fee.